How to Use My Features

Call Waiting
Call Waiting allows you to receive and answer a second call while another call is in progress.

To Use Call Waiting:
1. Press SEND to answer the second call
2. To alternate between calls, continue to press SEND

411 DIRECTORY ASSISTANCE:
You cannot dial 411 directly from your Airvoice handset, Airvoice recommends dialing a toll free 411 service such as 1-800-free-411.

Caller ID
Caller ID shows you the phone number of most incoming calls, allowing you to see who is calling and decide if you would like to answer or not. Caller ID works whenever your phone is on. It even works when Call Waiting alerts you of an incoming call.

Per Call Blocking
Per Call Blocking allows you to selectively block the presentation of your wireless phone number for outgoing calls.

To Use Per Call Blocking:
1. Enter *67 + the phone number you are calling and press SEND.
Your number will show up as "anonymous" on the receiver's Caller ID.

Voice Mail
Voicemail provides you with a virtual 'answering machine' that allows callers to leave you a voice message when you are unable to answer their call. You can then check your voice messages by dialing into the mailbox either directly through your cellular phone or even using another phone.

*Voice Mail will not work until you set up your mailbox.

To set up your mailbox:
1. Initial setup must be done directly through your cellular phone by pressing and holding the '1' key, or by dialing your cellular number. If pressing and holding '1' does not connect to the mailbox , contact customer service for assistance in programming your voicemail number.
2. You will be given a brief, on-air tutorial to setup your mailbox. First, you will be prompted to create a new passcode, which MUST be at least four digits long.
3. The system then prompts you to record a personal greeting or select a standard system greeting to alert callers that you are unavailable, and to leave a message.
4. After the greeting is setup, the voice mailbox is active and ready to retrieve your messages!

To Listen To Your Messages
1. Dial your wireless phone number from your wireless phone or any other touch-tone phone.
(Note: if calling from any phone other than your wireless phone, you will need to interrupt your voicemail greeting with a * and enter your password.)
2. The system will automatically play your new voice messages

Text Messaging (SMS)
Text Messaging allows you to send or receive short alphanumeric messages (up to 150 characters in length) using your wireless phone. Text messaging service also includes e-mail and web-based messaging. Your unique email address is your 10 digit wireless number @txt.att.net For Example: If your wireless number is (555) 123- 4567, your e-mail address is 5551234567@txt.att.net.

Multimedia Messaging (MMS)
Multimedia Messaging allows you to send or receive messages that include media such as pictures, videos, or sounds, using your wireless phone. Use of this feature requires an MMS capable phone as well as a data/MMS plan. You can exchange Multimedia Messages with any compatible phone by addressing the message to the recipient's 10-digit mobile number. You can also send Multimedia Messages to email addresses. Multimedia messages sent to non-MMS capable phones will be delivered as a text message instructing the recipient on how to view the message online.

Mobile Web (Data)
The Mobile Web, or Data, provides you with Internet access on your mobile device. Use of this feature requires a Data compatible phone as well as a Data package. Please note, although you may attempt to view any webpage using your mobile phone, not all websites are formatted for mobile devices. You may experience delays as well as the inability to access certain websites when using the internet on your mobile phone.

How to Maintain your Prepaid Airvoice Account

Buying Airtime:
Refilling your airtime is made simple and convenient with Airvoice. Choose the option that is most convenient for you!

How to receive your FREE International Calling:
$60 Airtime refill must be loaded by using the website refill portal or by ccalling customer service at 1-888-944-2355 to receive the ILD Calling Service.

If you do not wish to receive the $20 FREE International Calling, Please follow the steps below:
From your handset dial: *111* (Enter the 15 digit PIN Number), Press # and then press SEND

Need More Minutues:
You may add an additional refill card to your account at anytime to receive more voice minutes or SMS. The refill card will add an additional 30 Days of Service to your original expiration date.

Account Status
You can keep track of your account status at any time! Dial *777# and SEND from your wireless handset to receive an instant account notification, informing you of your expiration date. To help keep you updated, you will receive an automated recording 3 days before your expiration date reminding you to refill your account. This message will be played on your first outgoing call of the day for the last 3 days of service.

Account Cancellation
Airvoice recommends you add a refill card before your account expires to avoid service interruption. If you cannot make your payment before the expiration date, your account will cancel 30 days after it expires. If your account cancels due to nonpayment, you may lose your wireless number and may need to purchase a new SIM. Please contact customer service at (888) 944-2355 to inquire about reinstating your account.

Talk & Text Plans Terms of Service

Service Availability:
Service is available only if you are within the Airvoice GSM coverage area. Service may be interrupted due to system capacity limitations and system repairs or modifications. Service is subject to limitation or interruption caused by weather, terrain, obstructions such as trees or buildings and other conditions. Airvoice is not responsible for time lost or days lost for interruption of service caused by above mentioned. There will be no credits or refunds issued for any reason.

Use of Device:
Only Certified & Approved Unlocked 850/1900 MHz GSM phones are compatible with Airvoice Wireless service. You are responsible for the purchase and maintenance of your own phone.

Right to Terminate Service:
We reserve the right to cancel, interrupt or restrict service to your number, without notice if we suspect fraudulent, illegal or abusive activity, abnormally high amounts of usage, failure to maintain an appropriate account balance for applicable charges, for harassing our employees and/or harassing other Airvoice customers. Some examples of fraudulent activity include Traffic Pumping and Spam Messaging. We reserve the right to cancel accounts for fraudulent activity based on voice calls, SMS, MMS and data usage.

Traffic Pumping:
Traffic Pumping refers to an unethical practice by which local exchange telephone carriers inflate the volume of incoming calls to their networks, profiting from the substantially increased intercarrier compensation fees. Tactics of Traffic Pumping violations include, but are not limited to: participating in low-cost chat lines, conference calling, and international calling such that the user (1) establishes high terminating access charges (typically based on false pretences), (2) enter into traffic pumping kickback arrangements with pornographic chat-lines or other calling services that agree to advertise the service on Internet websites and other media and to route the millions of calls associated with their nominally "free" services through the LEC's exchange, and (3) bills terminating access charges to interexchange carriers for these calls between non-residents of the rural communities they serve and shares those spoils with the calling service partners that directed the traffic to or through the LEC's exchange. For the reasons stated, Airvoice Wireless and our main carrier reserve the right to declare such traffic pumping practices to be unlawful and unreasonable, therefore, reserve the right to suspend or terminate the service without prior notice.

Release of Information:
Airvoice may release information about your account when we believe release is appropriate to comply with the law (i.e. subpoena, court order, E911 information etc.). There will be no call histories released to customers for any reason.

PUK Codes:
Please contact our US based customer service at 1-888-944-2355 if your phone asks for a PUK code. Do not attempt guessing any codes because it will disable your SIM card. You will need to purchase a Non-Active Airvoice SIM card if you disable your SIM card.

Phone Codes:
If your phone is asking for ANY codes you are not aware of, do not attempt guessing any codes because it may disable your SIM card. You will need to purchase a Non-Active Airvoice SIM card if you disable your SIM card.

Account Information:
Any person that is able to verify your mobile number, SIM card number and/or account information is authorized by you to make changes to your account. We recommend that you associate any name & four-digit code on your account to prevent others from making changes to your account.

Ability to change services:
You will have the ability to change from one rate plan to another upon request. Please contact our US based customer service at 1-888-944-2355. A new refill card will be needed when switching to a different rate plan. Airvoice will not transfer your remaining balance or airtime days. You may lose your voicemail box which includes your greeting and any saved messages when changing your rate plan.

Service Activation:
To activate your Airvoice account, you must purchase an Airvoice SIM card and an Airvoice Talk & Text Refill Card.

Account Balance:
Airtime or number of expiry days cannot be moved from one phone number to another phone number. You should take reasonable efforts to safeguard your phone and replenishment airtime cards. Airtime expires "X" amount of days after card is added to your account whether you use your phone or not.

Controlling Your refills:
To avoid service interruption, you will need to add a new refill card to your account before your airtime expires. Once your airtime expires, you will have 30 days to add a refill card. If no card is added, your account will be canceled. You will lose your phone number. If you wish to restore service after your account is canceled, you will need a new phone number and a new Airvoice SIM card.

Use of Service/Rates:
You cannot use the service to place operator assisted calls such as third party billed, and collect calls. Customers are unable to place calls directly to 411, International numbers, or numbers that begin with 500, 700, 855, 900 or 976. Customers are also unable to forward calls. If you are unable to successfully place a call out, attempt dialing with 1 + the area code + the 7-digit number. It is highly recommended that you power cycle your phone at least once per day to help re-register your phone within the Network.

FREE International Dialing:
To Receive the FREE ILD Calling, refill pins must be loaded by using the www.airvoicewireless.com website refill portal or by calling customer service at 1-888-944-2355. The access number for international dialing is (619) 610-0211 and must be dialed in order to place an international call. Issues with unsuccessful international dialing must be directed to Airvoice ILD customer service at 1-866-866-7049.

Additional Charges (when available):
For all calls, the length of the call will be measured during the time that you are connected to our system, which is approximately from the time you press "SEND" or other key to begin a call until approximately the time you press "END" key to terminate the call. Airtime usage on each call is deducted in full minute increments, with partial minutes of use rounded up to the next full minute. Unanswered calls lasting 30 seconds or more will be charged standard airtime and rounded up to the nearest minute. Features such as call waiting, 3-way calling, call forwarding and voicemail will incur applicable airtime charges. We may charge activation, reactivation or other fees to establish or maintain services. Certain transactions such as changing your mobile number may incur a charge.

Disputes:
Since you are on an Anytime Minute Plan, there will be no disputes about calls not connecting or dropped calls or any other reason to call customer service and complain. For additional information please see "Service Availability".

Cancellation Policy:
In order to cancel service, you must verify that you are the account holder, put your request in writing, and fax your request to (248) 239-0182. You will not be entitled to any type of credit for the unused portion of your account balance if you decide to terminate service.

Suspending Service:
Airvoice will not suspend service if your phone was lost, stolen, misplaced, or broken. It is your responsibility to purchase a new Non-Active Airvoice SIM card and compatible phone immediately or you will lose your remaining airtime days. The expiration date on your account cannot be changed or extended for any reason.

Restrictions:
You may not use our services to communicate any unsolicited commercial voice calls, text messages etc. All calls must be made and received to a live person. We have the right to monitor all usage on active accounts. Any accounts with unreasonable or excessive usage (upon our discretion) will be cancelled.

Porting Policy:
Airvoice does not guarantee that number transfers to or from our company will be successful. If you request to port your number out to another company, that is considered a request by you to us to terminate all of the services associated with that number. Your remaining airtime will be forfeited and you will not receive a credit for the remaining balance. Airvoice will not release your wireless number to another carrier without proper verification. If you are attempting to change service providers, you will need to verify your four-digit pin as well as your Airvoice SIM card number in order to transfer your account.

Airvoice Talk & Text with Data Plans

Multimedia Messaging:
This service will only work if used with a compatible handset, the required feature code on the account and on handsets that are properly configured with Airvoice MMS settings. Customers without MMS capable handsets that purchase the Airvoice Talk, Text & MMS with Data package will not receive credit for inability to send/ receive multimedia messages. You should verify that your phone is MMS compatible before activating on the Airvoice Talk, Text & MMS with Data Plan. Airvoice Wireless is not responsible if you are unable to download, or save ringtones, games, or other multimedia content to your wireless device. The Airvoice Talk, Text & MMS with Data service provides you with the ability to send and receive MMS messages as a combination of text, photos, animations, video or sound on compatible handsets. Not all MMS handsets support all features of the service. MMS Customers cannot send and receive messages in MMS format with other mobile customers who do not have an MMS compatible handset and/or are not activated for MMS. If an MMS message is sent to a mobile handset that cannot receive the message in MMS format, the recipient of the message will be sent a text message telling the recipient their message can be viewed online. The recipient will need to have an SMS compatible handset and service to receive this message. The recipient can access the message via the website for up to 7 days before deletion. There may be a delay between when a message is sent and when it is received. Airvoice Wireless accepts no liability for any loss or damage as a result of a delay in receiving a message, a message not being secure or non delivery of a sent message. Recipients of your sent message must be within the coverage of their participating supplier's mobile network to receive a Multimedia message.

Mobile Web/Data:
This service will only work on compatible handsets that offer a web browser, the required feature code on the account and handsets that are properly configured with Airvoice data settings. It is your responsibility to ensure that your device is data capable before purchasing the Airvoice Talk, Text & MMS with Data plan. No credits will be issued to customers of Airvoice Talk, Text & MMS with Data if his or her phone does not support Mobile Web. Airvoice will not credit back internet usage time for any reason. You are allotted 100 MB of data per 30 day period on the $50.00 plan, and 500 MB of data per 30 day period on the $60.00 plan. A data session consists from the time you access the internet via the mobile device until you terminate the session. Each data session is billed in use per KB. There are 1024KB in one MB. Multiple sessions can be initiated within a 24 hour period and each will be considered part of your 100 MB or 500 MB (depending on your plan) as independent events. You are responsible for ending each data session. If you fail to end a session, the internet will still be considered connected on your device, and will be counted as part of your 100 MB or 500 MB (depending on your plan). Failure to log off of the internet will result in depletion of your Internet usage time, and will NOT be credited back to you by Airvoice Wireless for any reason. If you use your 100MB or 500MB before the expiration of the 30 day period, you may choose to apply another month's service to begin a new data cycle. If you do not finish your allotted 100MB or 500MB of data within your 30-day expiration period, you forfeit the remaining MB of usage. Remaining MBs do not rollover to your next expiration period. You may attempt to download ringtones and games via the Mobile Web. Airvoice Wireless is not responsible if you are unable to download, or save ringtones, games, or other multimedia content to your wireless device. You will still be charged for data used when attempting to download multimedia content, even if you are unable save the content to your phone. Airvoice will not issue any credits for this reason. Please note, although you may attempt to view any webpage using your mobile phone, not all websites are formatted for mobile devices. You may experience delays when attempting to load certain websites, especially those that are not formatted for wireless devices, or contain high graphic content. Airvoice Wireless is not responsible for slow loading time when using data services, and will not issue credits for this reason.

Airvoice's Right to Terminate Accounts for Fraudulent activity:
Airvoice Wireless reserves the right to discontinue service to customers we feel are using our service in excess, or in a way that negatively impacts our network, as well as our ability to provide service to the larger group of customers who do not abuse the service. Some examples of fraudulent activity include Traffic Pumping and Spam Messaging. We reserve the right to cancel accounts for fraudulent activity based on voice calls, SMS, MMS and data usage.

Airvoice Talk & Text services are intended for use that is personal and initiated by an actual person. We solely provide service for 1) live dialogue between two individuals, 2) for personal text messaging purposes, 3) general web browsing, and 4) use that is generally associated with personal wireless access. Airvoice Talk & Text services are not intended for communications such as Machine-to-Machine, telemarketing, autodialing, monitoring services, or any other commercial uses that result in excessive or unreasonable usage that disrupts or could otherwise harm the Airvoice network and Airvoice's ability to provide quality service to other subscribers. Airvoice Wireless reserves the right to respond to such network abuse by fully terminating an account, with or without warning.

By initiating service on the Airvoice Wireless network, you acknowledge and agree to Airvoice's ability to modify or terminate your service if your account is considered to be in use for reasons within these listed restrictions. Airvoice Wireless may deny a request for service from you for any reason. Airvoice Wireless also reserves the right to cease serving you, and cancel your account completely if your account is used in any manner that is restricted according to these terms of service. Airvoice Wireless can and will take any action necessary to protect our network and ability to provide service to the greater majority of users, to improve the network and services provided to our customers, and to prevent usage that is harmful to our network and is against our intended uses of service. As an Airvoice Wireless customer, you are A) responsible for all actions performed on your wireless device when using Airvoice Wireless service, B) in full understanding of what is acceptable usage according to these terms of service and C) fully aware of our ability to terminate your service, should you be found to abusing the network in ways listed within these terms of service.


BINDING ARBITRATION



Important:
Read this agreement carefully as it affects rights that you may otherwise have. It provides for resolution of all disputes and claims (including ones that already are the subject of litigation) through arbitration instead of suing in court in the event the parties are unable to resolve a dispute or claim. Per this agreement, Airvoice Wireless requires the use of individual arbitration rather than jury trials or class actions to resolve disputes, except for claims concerning the unauthorized sale, export, alteration and/or tampering of your Airvoice Wireless phone, Airvoice Wireless service and/or Airvoice Wireless sim and pin numbers. This arbitration clause shall survive termination of Airvoice Wireless' agreement with you. Arbitration is binding and subject to only a very limited review by a court. Arbitration is more informal than litigation; using a neutral arbitrator instead of a judge or jury; allowing for less discovery and less appellate review than in court.

This provision is intended to encompass all disputes or claims arising from your relationship with Airvoice Wireless, arising from or relating to the service or any equipment used in connection with the service (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory). Nothing contained in this arbitration provision shall exclude Airvoice Wireless the ability to bring claims concerning the unauthorized sale, export, alteration, and/or tampering of your Airvoice phone, its software, Airvoice Wireless service, SIM cards and/or pin numbers in state or federal court.

You must first present any claim or dispute to Airvoice Wireless by contacting customer care at (888) 944-2355, to allow an opportunity to resolve the dispute prior to initiating arbitration. All claims will be resolved by binding arbitration where permitted by law.

The arbitration of any dispute or claim shall be conducted in accordance with the American Arbitration Association ("AAA") under the commercial dispute resolution procedures and the supplementary procedures for consumer related disputes (collectively "AAA rules"), as modified by this agreement. The AAA rules are available online at www.adr.org or by calling the AAA at 1-800-778-7879. You and Airvoice Wireless agree that use of the service evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the federal arbitration act and federal arbitration law. All issues are for the arbitrator to decide, including the scope of this arbitration clause, but the arbitrator is bound by the terms of this agreement. You and Airvoice Wireless agree that any arbitration will be conducted on an individual basis and not on a consolidated, class wide or representative basis.

Each party will bear the expenses of its own counsel, experts, witnesses, and preparation and presentation of evidence. If for any reason this arbitration provision is deemed inapplicable or invalid, or to the extent this arbitration provision allows for litigation of disputes in court, you waive to the fullest extent permitted by law, (I) the right to a trial by jury and (ii) any claims for punitive or exemplary damages. Unless Airvoice Wireless and you agree otherwise, the location of any arbitration shall be Detroit, Michigan. Except where prohibited by law, Airvoice wireless and you agree that no arbitrator has the authority to award punitive damages or any other damages not measured by the prevailing party's actual damages. Neither you nor Airvoice Wireless shall disclose the existence, contents, or results of any arbitration except to the extent required by law. Judgment on the award rendered may be entered by any court having jurisdiction thereof.

This agreement shall be construed under the laws of Michigan, without regard to its choice of law rules, except for the arbitration provision contained in these terms and conditions, which will be governed by the federal arbitration act. This governing law provision applies no matter where you reside, where you use service, or where you pay for the service.

Indemnification
You agree to indemnify, defend, and hold harmless Airvoice Wireless from any and all liabilities, penalties, fees, claims, and demands brought upon you by third parties resulting from use of your airvoice wireless phone and service including, but not limited to, any violation by you of the terms and conditions of this agreement, the policies, or of any applicable statutes, ordinances, laws or regulations of any local, state, or federal authority, your use of the service and any information you submit, post, transmit or make available via the service, failing to provide appropriate notices regarding location-sensitive services, failure to safeguard your passwords, backup security question to your password or any other account information, or the rights of any third party.

Airvoice Wireless' Right To Terminate Service
Airvoice Wireless may terminate or suspend your service at any time and for any reason without liability. If you breach any portion of this agreement (including failing to refill your account within the given expiration period), we may suspend, terminate or restrict your service. We can, without notice, restrict, suspend or end your service or any agreement with you at any time for any reason, including, but not limited to: (1) if you: (a) breach this agreement; (b) use your service for any purpose or in any way not permitted under this agreement or for any illegal purpose (c) use your service for engaging in conduct that adversely affects our customers, employees, business, or any other person(d), use your service in ways that interfere with our operations, network, reputation, or ability to provide quality service; (e) engage in "spamming" or in other abusive or unsolicited communications; (f) steal from or lie to us; (g) interfere with our operations; (h) fail to follow our policies; (i) fail to use our services for an extended period of time; (j) use your service or wireless device in a manner that is excessive, unusually burdensome, or unprofitable to us; (k) use of our service exceeds our stated policies for use; or (2) if you, any user of your wireless device or any account manager on your account: (a) threaten, harass, abuse, offend or use vulgar and/or inappropriate language toward our representatives or any person whom they call using our service; (b) interfere with our operations; (c) "spam," or engage in other abusive messaging or calling; or (d) use your service in a way that negatively affects our network or other customers.

Airvoice Wireless is not required to provide you with any notification before suspending, restricting, or terminating your service.

Acceptance of Terms
If you are a new customer, you accept these terms and conditions and agree to comply with all applicable laws and policies by doing any of the following (a) activating service; (b) using your service after your service is activated; (c) making a change or addition to your service; (d) paying for the service. By doing any of the foregoing, you are indicating your intent to be bound by the terms and conditions of service of this agreement. If you are a new customer and you do not agree to this agreement, do not initiate service. If you are an existing customer, you accept these terms and conditions and agree to comply with all applicable laws and policies by doing any of the following: (a) using your service after your service is activated; (b) making a change or addition to your service; (c) using your service after you make a change or addition; or (d) paying for the service. If you are an existing customer and the service is provided to you under a prior agreement and you do not agree to this agreement, you must terminate service as set forth in the prior agreement; provided, however, that if you choose to terminate service you will still be bound by the prior agreement, including your obligation to pay any outstanding amounts and your agreement to arbitrate disputes. If you have any questions, do not activate or use your service, and contact Airvoice Wireless or its authorized agents to have your questions answered. By initiating or continuing service in the aforementioned ways, you agree to use Airvoice Wireless service in accordance with this agreement and to comply with all applicable laws. You agree not to use your Airvoice Wireless phone for any purpose that is not allowed by this agreement or that is illegal. * All Information is subject to change at any time with or without notification. Because of frequent network upgrades, sometimes rates and other information may change. It is best to call our U.S. based customer service at 1-888-944-2355 for up to date information.