How to Use My Features

Call Waiting
Call Waiting allows you to receive and answer a second call while another call is in progress.

To Use Call Waiting:
1. Press SEND to answer the second call
2. To alternate between calls, continue to press SEND

Airtime charges apply for all calls when using this feature.

Caller ID
Caller ID shows you the phone number of most incoming calls, allowing you to see who is calling and decide if you would like to answer or not. Caller ID works whenever your phone is on. It even works when Call Waiting alerts you of an incoming call.

Three-Way Calling
Three-way calling lets another person join in on an existing call, creating a three-party conversation.

To Set-up Three-Way Calling:
1. Dial the number of the third party, including area code, while the original party is on the phone.
2. Press SEND, which dials the third party and puts your original call on hold.
3. To establish the three-way call, press SEND again either before or after the third party answers.
4. If the third party is busy or does not answer, press SEND once to disconnect the third party.
5. To disconnect from the third party in a three-way call, press SEND once
6. To disconnect from the original party in the three-way call, the original party must hang up.

Call Forwarding
Call Forwarding allows you to forward all incoming calls to the phone number you specify.

To Activate Call Forwarding:
1. Scroll through the menu and select Settings
2. Scroll down and select Call Settings or Call Manager
3. Scroll down and select Forward Calls
4. Select Voice Calls
5. Select Always Forward
6. Select Activate
7. Enter the 10-digit number to forward all calls to and select OK

*Call Forwarding will remain active until you deactivate the feature.

To Deactivate Call Forwarding:
1. Scroll through the menu and select Settings
2. Scroll down and select Call Settings or Call Manager
3. Scroll down and select Forward Calls
4. Select Voice Calls
5. Select Always Forward
6. Select Cancel
7. Select OK

Per Call Blocking
Per Call Blocking allows you to selectively block the presentation of your wireless phone number for outgoing calls.

To Use Per Call Blocking:
1. Enter *67 + the phone number you are calling and press SEND.
Your number will show up as "anonymous" on the receiver's Caller ID.


Voice Mail
Voicemail provides you with a virtual 'answering machine' that allows callers to leave you a voice message when you are unable to answer their call. You can then check your voice messages by dialing into the mailbox either directly through your cellular phone or even using another phone.

*Voice Mail will not work until you set up your mailbox.

To set up your mailbox:
1. Initial setup must be done directly through your cellular phone by pressing and holding the '1' key, or by dialing your cellular number. If pressing and holding '1' does not connect to the mailbox , contact customer service for assistance in programming your voicemail number.
2. You will be given a brief, on-air tutorial to setup your mailbox. First, you will be prompted to create a new passcode, which MUST be at least four digits long.
3. The system then prompts you to record a personal greeting or select a standard system greeting to alert callers that you are unavailable, and to leave a message.
4. After the greeting is setup, the voice mailbox is active and ready to retrieve your messages!

To Listen To Your Messages
1. Dial your wireless phone number from your wireless phone or any other touch-tone phone.
(Note: if calling from any phone other than your wireless phone, you will need to interrupt your voicemail greeting with a * and enter your password.)
2. The system will automatically play your new voice messages

Local airtime charges apply when the feature is used from the wireless handset.


Text Messaging (SMS)
Text Messaging allows you to send or receive short alphanumeric messages (up to 150 characters in length) using your wireless phone. This service also including International Text Messaging. Text messaging service also includes e-mail and web-based messaging. Your unique email address is your 10 digit wireless number @txt.att.net For Example: If your wireless number is (555) 123- 4567, your e-mail address is 5551234567@txt.att.net.

Text messages are charged $0.10 per message on this plan.


Multimedia Messaging (MMS)
Multimedia Messaging allows you to send or receive messages that include media such as pictures, videos, or sounds, using your wireless phone. Use of this feature requires an MMS capable phone as well as a data/MMS plan. You can exchange Multimedia Messages with any compatible phone by addressing the message to the recipient's 10-digit mobile number. You can also send Multimedia Messages to email addresses. Multimedia messages sent to non-MMS capable phones will be delivered as a text message instructing the recipient on how to view the message online.

Pay As You Go customers will be charged $0.20 per MMS, and must contact customer service to request MMS to be added on the account.

Mobile Web (Data)
The Mobile Web, or Data, provides you with Internet access on your mobile device. Use of this feature requires a Data compatible phone as well as a Data package. Please note, although you may attempt to view any webpage using your mobile phone, not all websites are formatted for mobile devices. You may experience delays as well as the inability to access certain websites when using the internet on your mobile phone.

Pay As You Go customers will be charged $2.00 per 1mB used, and must contact customer service to request Data to be added on the account.

How to Maintain your Prepaid Airvoice Account

Buying Airtime:
Refilling your airtime is made simple and convenient with Airvoice. Choose the option that is most convenient for you!

Adding Airtime:
Once you have purchased your refill card or PIN, you must apply the PIN to your phone before you can begin using our service. You can add your airtime directly through your handset without having to speak to a representative! Simply dial 611 for on-air instructions, or on your keypad press:

• *111* <15 digit PIN #> press #, then press SEND (English prompts).
• *222* ( numero de PIN de 15 dígitos ) oprima #, luego oprima SEND (en Español)

After following these instructions, a confirmation message is sent to your phone verifying that your payment has posted. If you need assistance with applying airtime to your account, please contact customer service at (888) 944-2355.

Airtime Rollover:
If you do not finish your remaining airtime before your next expiration date, you can carry over your balance to the next expiration date! Make sure you add another refill card before your account expires, and all airtime will rollover to the next payment date.

Airtime Expiration Dates:
When adding a new refill PIN to your account, the expiration period extends from the date you are adding airtime on, and not to your current expiration date. When adding multiple cards on at once, your airtime expiration dates do not add together. If your current expiration date exceeds the number of airtime days of your new card, your expiration date will not change. .

Account Status:
You can keep track of your account status at any time! Dial *777# and SEND from your wireless handset to receive an instant account notification, informing you of your current balance and expiration date. You also receive balance notifications at the end of each phone call as well as after sending and receive messages. To help keep you updated, you will receive an automated recording when your account balance reaches $2.00 or below, and 5 days before your expiration date reminding you to refill your account. This message will be played on your first outgoing call of the day until you add more airtime or for the last 5 days of service.

Account Cancellation:
Airvoice recommends you add a refill card before your account expires to avoid service interruption. If you cannot make your payment before the expiration date, your remaining airtime will cancel. Airvoice will not credit airtime lost due to expiration.

International Calling & Roaming

Please contact customer service at 888-944-2355 for direct international calling rates. For lower International rates, setup an account with AIRVOICE ILD.

Airvoice International Long Distance (Airvoice ILD) allows any person with a telephone number to dial internationally at a low rate per minute. Please click on the AIRVOICE ILD tab to setup an account. Once your account is setup and you have a prepaid airtime balance, you can simply dial a local access number from the phone you have listed on your account, and get connected instantly to an international call. This service is open to All Airvoice customers as well as users of other telephone companies.

Airvoice Pay as You Go Terms Of Service

Service Availability:
Service is available only if you are within the Airvoice GSM coverage area. Service may be interrupted due to system capacity limitations and system repairs or modifications. Service is subject to limitation or interruption caused by weather, terrain, obstructions such as trees or buildings and other conditions. Airvoice is not responsible for time lost or days lost for interruption of service caused by above mentioned. There will be no credits or refunds issued for any reason.

Use of Device:
Only Certified & Approved Unlocked 850/1900 MHz GSM phones are compatible with Airvoice GSM service. You are responsible for the purchase and maintenance of your own phone.

Right to Terminate Service:
We reserve the right to cancel, interrupt or restrict service to your number, without notice if we suspect fraudulent, illegal or abusive activity, abnormally high amounts of usage, failure to maintain an appropriate account balance for applicable charges, for harassing our employees and/or harassing other Airvoice customers.

Release of Information:
Airvoice may release information about your account when we believe release is appropriate to comply with the law (i.e. subpoena, court order, E911 information etc.). There will be no call histories released to customers for any reason.

PUK Codes:
Please contact our US based customer service at 1-888-944-2355 if your phone asks for a PUK code. Do not attempt guessing any codes because it will disable your SIM card. You will need to purchase a Non-Active Airvoice SIM card if you disable your SIM card.

Phone Codes:
If your phone is asking for ANY codes you are not aware of, do not attempt guessing any codes because it may disable your SIM card. You will need to purchase a Non-Active Airvoice Unlimited SIM card if you disable your SIM card.

Account Information:
Any person that is able to verify your mobile number, SIM card number and/or account information is authorized by you to make changes to your account. We recommend that you associate any name & four-digit code on your account to prevent others from making changes to your account.

Ability to change services:
You will have the ability to change from one rate plan to another upon request if proper verification is provided. Please contact our US based customer service at 1-888-944-2355. A new refill card will be needed when switching to a different rate plan. Airvoice will not transfer your remaining balance.

Service Activation:
To activate your Airvoice GSM account, you must purchase an Airvoice SIM card.

Cancellation Policy:
Cancellation requests should be put in writing, faxed to (248) 239-0182. You will lose any remaining airtime on your account. Airvoice will not provide a refund or credit for any remaining airtime lost. Airvoice will not reinstate your account once you have requested it to be cancelled for any reason.

Porting Policy:
You are able to port your number out of Airvoice Wireless to other carriers. Airvoice does not guarantee that number transfers to or from our company will be successful. If you request to port your number out to another company, that is considered a request by you to us to terminate all of the services associated with that number. Your remaining airtime will be forfeited and you will not receive a credit for the remaining balance. Airvoice will not release your wireless number to another carrier without proper verification. If you are attempting to change service providers, you will need to verify your four-digit pin as well as your Airvoice SIM card number, which is your account number, in order to transfer your account. Your account must be in an active status in order to port out.

Charges:
You are responsible for paying all charges such as airtime, maintenance fees, E911 fees, features, voicemail access from cellular phone, directory/operator assistance charges, the price of device and accessories etc. You will be billed regular airtime charges for calls made to 800, 866, 877, 888 and all other toll free calls. Domestic long distance calls will be billed at regular airtime charges. Calls to international numbers will be billed at a higher rate (call customer service for rates). For all calls, the length of the call will be measured during the time that you are connected to our system, which is approximately from the time you press "SEND" or other key to begin a call until approximately the time you press "END" key to terminate the call. Airtime usage on each call is deducted in full minute increments, with partial minutes of use rounded up to the next full minute. Unanswered calls lasting 30 seconds or more will be charged standard airtime and rounded up to the nearest minute. Features such as call waiting, 3-way calling, call forwarding and voicemail will incur applicable airtime charges.

Account Balance:
All calls will be automatically deducted from your account balance. Balances are not transferable or refundable. Airtime cannot be moved from one phone number to another phone number. You should take reasonable efforts to safeguard your phone and replenishment airtime cards. Airtime expires "X" amount of days after card is added to your account whether you use your phone or not. If additional airtime is added before the current expiration date, the existing balance will be carried over to the new expiration date. If a refill card is not added before the expiration date, your airtime will be forfeited on your expiration date. After the account reaches a zero balance or goes into an expired status, your phone number will stay active for 90 days. If there is still no refill within the 90 days, the phone number will be cancelled. The SIM card cannot be reactivated once its cancelled.

Use of Service/Rates:
Rates are based on the card denomination purchased. International rates vary and are subject to change without notice. It is always best to contact customer service for up to date rates and available countries. You cannot use our service to place calls to numbers that begin with 500, 700, 855, 900 or 976. You cannot use the service to place operator assisted calls such as third party billed, and collect calls.. If you are unable to successfully place a call out, attempt dialing with 1 + the area code + the 7-digit number. It is highly recommended that you power cycle your phone at least once per day to help re-register your phone within the Network.

Disputes:
All disputes must be submitted within 30 days. Airvoice is not responsible for disputes that occurred more than 30 days from the date of the dispute.

Multimedia Messaging:
Multimedia Messaging services are available only to Airvoice Unlimited with Data customers. This service will only work if used with a compatible handset and proper Airvoice MMS configuration settings. Customers without MMS capable handsets that purchase the Airvoice Unlimited with Data package will not receive credit for inability to send/ receive multimedia messages. You should verify that your phone is MMS compatible before activating on the Airvoice Unlimited with Data plan. Airvoice Wireless is not responsible if you are unable to download, or save ringtones, games, or other multimedia content to your wireless device. The Airvoice Unlimited with Data service provides you with the ability to send and receive MMS messages as a combination of text, photos, animations, video or sound on compatible handsets. Not all MMS handsets support all features of the service. MMS Customers cannot send and receive messages in MMS format with other mobile customers who do not have an MMS compatible handset and/or are not activated for MMS. If an Airvoice Unlimited MMS message is sent to a mobile handset that cannot receive the message in MMS format, the recipient of the message will be sent a text message telling the recipient their message can be viewed online. The recipient will need to have an SMS compatible handset and service to receive this message. The recipient can access the message via the website for up to 7 days before deletion. There may be a delay between when a message is sent and when it is received. Airvoice Wireless accepts no liability for any loss or damage as a result of a delay in receiving a message, a message not being secure or non delivery of a sent message. Recipients of your sent message must be within the coverage of their participating supplier's mobile network to receive a Multimedia message. Mobile Web/Data:
Mobile Web, or Data, service is an optional feature and is available only upon request. This service will only work on compatible handsets that offer a web browser and handsets that are properly configured with Airvoice data settings. It is your responsibility to ensure that your device is data capable.

Data is measured and billed per KB, at $0.002/KB. There are 1024 KB in one MB of data. So, using one full MB of data will result in a $2.00 data charge. A data session consists from the time you access the internet via the mobile device until you terminate the session. Multiple sessions can be initiated within a 24 hour period; each will be charged per KB you use, and billed as separate events.

You are responsible for ending each data session. If you fail to end a session, the internet will still be considered connected on your device, and your account will still be charged $0.002/KB. Failure to log off of the internet will result in depletion of your airtime. Airvoice Wireless will NOT issue credits for this reason.

You may attempt to download ringtones and games via the Mobile Web. Airvoice Wireless is not responsible if you are unable to download, or save ringtones, games, or other multimedia content to your wireless device. You will still be charged for data used when attempting to download multimedia content, even if you are unable save the content to your phone. Airvoice will not issue any credits for this reason.

Please note, although you may attempt to view any webpage using your mobile phone, not all websites are formatted for mobile devices. You may experience delays when attempting to load certain websites, especially those that are not formatted for wireless devices, or contain high graphic content. Airvoice Wireless is not responsible for slow loading time when using data services, and will not issue credits for this reason.

BINDING ARBITRATION

Important:
Read this agreement carefully as it affects rights that you may otherwise have. It provides for resolution of all disputes and claims (including ones that already are the subject of litigation) through arbitration instead of suing in court in the event the parties are unable to resolve a dispute or claim. Per this agreement, air voice wireless requires the use of individual arbitration rather than jury trials or class actions to resolve disputes, except for claims concerning the unauthorized sale, export, alteration and/or tampering of your Airvoice Wireless phone, Airvoice Wireless service and/or Airvoice Wireless sim and pin numbers. This arbitration clause shall survive termination of Airvoice Wireless' agreement with you. Arbitration is binding and subject to only a very limited review by a court. Arbitration is more informal than litigation; using a neutral arbitrator instead of a judge or jury; allowing for less discovery and less appellate review than in court.

This provision is intended to encompass all disputes or claims arising from your relationship with Airvoice Wireless, arising from or relating to the service or any equipment used in connection with the service (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory). Nothing contained in this arbitration provision shall exclude Airvoice Wireless the ability to bring claims concerning the unauthorized sale, export, alteration, and/or tampering of your Airvoice phone, its software, Airvoice Wireless service, SIM cards and/or pin numbers in state or federal court.

You must first present any claim or dispute to Airvoice Wireless by contacting customer care at (888) 944-2355, to allow an opportunity to resolve the dispute prior to initiating arbitration. All claims will be resolved by binding arbitration where permitted by law.

The arbitration of any dispute or claim shall be conducted in accordance with the American Arbitration Association ("AAA") under the commercial dispute resolution procedures and the supplementary procedures for consumer related disputes (collectively "AAA rules"), as modified by this agreement. The AAA rules are available online at www.adr.org or by calling the AAA at 1-800-778-7879. You and Airvoice Wireless agree that use of the service evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the federal arbitration act and federal arbitration law. All issues are for the arbitrator to decide, including the scope of this arbitration clause, but the arbitrator is bound by the terms of this agreement. You and Airvoice Wireless agree that any arbitration will be conducted on an individual basis and not on a consolidated, class wide or representative basis.

Each party will bear the expenses of its own counsel, experts, witnesses, and preparation and presentation of evidence. If for any reason this arbitration provision is deemed inapplicable or invalid, or to the extent this arbitration provision allows for litigation of disputes in court, you waive to the fullest extent permitted by law, (I) the right to a trial by jury and (ii) any claims for punitive or exemplary damages. Unless Airvoice Wireless and you agree otherwise, the location of any arbitration shall be Detroit, Michigan. Except where prohibited by law, Airvoice wireless and you agree that no arbitrator has the authority to award punitive damages or any other damages not measured by the prevailing party's actual damages. Neither you nor Airvoice Wireless shall disclose the existence, contents, or results of any arbitration except to the extent required by law. Judgment on the award rendered may be entered by any court having jurisdiction thereof.

This agreement shall be construed under the laws of Michigan, without regard to its choice of law rules, except for the arbitration provision contained in these terms and conditions, which will be governed by the federal arbitration act. This governing law provision applies no matter where you reside, where you use service, or where you pay for the service.

Indemnification
You agree to indemnify, defend, and hold harmless airvoice wireless from any and all liabilities, penalties, fees, claims, and demands brought upon you by third parties resulting from use of your airvoice wireless phone and service including, but not limited to, any violation by you of the terms and conditions of this agreement, the policies, or of any applicable statutes, ordinances, laws or regulations of any local, state, or federal authority, your use of the service and any information you submit, post, transmit or make available via the service, failing to provide appropriate notices regarding location-sensitive services, failure to safeguard your passwords, backup security question to your password or any other account information, or the rights of any third party.

Airvoice Wireless' Right To Terminate Service
Airvoice Wireless may terminate or suspend your service at any time and for any reason without liability. If you breach any portion of this agreement (including failing to refill your account within the given expiration period), we may suspend, terminate or restrict your service. We can, without notice, restrict, suspend or end your service or any agreement with you at any time for any reason, including, but not limited to: (1) if you: (a) breach this agreement; (b) use your service for any purpose or in any way not permitted under this agreement or for any illegal purpose (c) use your service for engaging in conduct that adversely affects our customers, employees, business, or any other person(d), use your service in ways that interfere with our operations, network, reputation, or ability to provide quality service; (e) engage in "spamming" or in other abusive or unsolicited communications; (f) steal from or lie to us; (g) interfere with our operations; (h) fail to follow our policies; (i) fail to use our services for an extended period of time; (j) use your service or wireless device in a manner that is excessive, unusually burdensome, or unprofitable to us; (k) use of our service exceeds our stated policies for use; or (2) if you, any user of your wireless device or any account manager on your account: (a) threaten, harass, abuse, offend or use vulgar and/or inappropriate language toward our representatives or any person whom they call using our service; (b) interfere with our operations; (c) "spam," or engage in other abusive messaging or calling; or (d) use your service in a way that negatively affects our network or other customers.

Airvoice Wireless is not required to provide you with any notification before suspending, restricting, or terminating your service.

Acceptance of Terms
If you are a new customer, you accept these terms and conditions and agree to comply with all applicable laws and policies by doing any of the following (a) activating service; (b) using your service after your service is activated; (c) making a change or addition to your service; (d) paying for the service. By doing any of the foregoing, you are indicating your intent to be bound by the terms and conditions of service of this agreement. If you are a new customer and you do not agree to this agreement, do not initiate service.
If you are an existing customer, you accept these terms and conditions and agree to comply with all applicable laws and policies by doing any of the following: (a) using your service after your service is activated; (b) making a change or addition to your service; (c) using your service after you make a change or addition; or (d) paying for the service. If you are an existing customer and the service is provided to you under a prior agreement and you do not agree to this agreement, you must terminate service as set forth in the prior agreement; provided, however, that if you choose to terminate service you will still be bound by the prior agreement, including your obligation to pay any outstanding amounts and your agreement to arbitrate disputes.

If you have any questions, do not activate or use your service, and contact Airvoice Wireless or its authorized agents to have your questions answered.

By initiating or continuing service in the aforementioned ways, you agree to use Airvoice Wireless service in accordance with this agreement and to comply with all applicable laws. You agree not to use your Airvoice Wireless phone for any purpose that is not allowed by this agreement or that is illegal.

*All information is subject to change at any time with or without notification. Because of frequent network upgrades, sometimes rates and other information may change. It is best to call our U.S. based customer service at 1-888-944-2355 for up to date information.